The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Perfect
A good site that is easy to navigate and easy to order from. I specified delivery for a Friday, Appliances Online called me in the morning to say delivery would be between 11 and 1 PM. at 1 minute past eleven, the truck arrived. Perfect! Gerard, Annandale, NSW
Cheapest price by a mile
Wow. Great service, next day delivery for free, cheapest price by a mile…what is there not to love. Great option for young woman in flat on her own. She could pay COD to very helpful and courteous delivery staff, without doing a complex sales negotiation on her own. Even the competition store based retailer said “we can never match online offers”. Many many thanks. Cath, Melbourne, VIC
How extremely impressed I am with your staff
I am writing to you to say how extremely impressed I am with your staff, David Hodgson. I was in a desperate situation as my fridge decided to die on me this morning. I called David to go through some questions around various brands/models I was considering. He demonstrated he knew his products, he was friendly, professional, willing to help and made the entire purchasing process absolutely seamless.
He was also able to see if there was any possibility that the fridge could be delivered today and lucky me, the fridge was delivered by 1.30pm. The two men who delivered the fridge were also fantastic.
This is the first time I am using your business to purchase but I can guarantee, you will have repeat business from my immediate family and I will be telling all my friends to go to appliances on line for their needs.
People who work for you make or break the business and all I can say is, you can never have enough of David Hodgson. If you have any employee recognition programs in place, please consider awarding David. He's a great asset to you, thank you again.
Kind regards, Kwirim,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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