The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
This experience was, "Wow!"
From start to finish this experience was, "Wow!". My washing machine died and I thought, "Oh NOOOO! This is going to be a nightmare!" Earlier in the year I bought a fridge from 2nds World online and it was absolutely painful. I live on the 3rd floor and delivery in Woonona is always "Out of Region", I don't have a trailer to remove the old machine,I am a woman on my own - so no men to help carry it up the stairs....I thought this is going to be another bad experience. With Appliances Online nothing was a drama...delivered the day after I ordered it and up my stairs, connected it up, took the old away, came on time, delivery guys were kind and accomodating...the ordering was simple - found product and service reviews very helpful. Price seems fair and reasonable and I didn't have to leave home to find a machine. I am absolutely WOW'ed by this company and will CERTAINLY order from them again and HIGHLY recommend them to anyone. Have already done so!! And the machine....so far....is doing Pam, Woonona, NSW
The fantastic customer service and speedy delivery
Thanks for supplying great service & products! We recently purchased an oven, gas cooktop, dishwasher, rangehood, sink & taps and could not be happier with the fantastic customer service and speedy delivery (delivery guys were great too!). Appliances Online customer , Australia
Pricing was very competitive
Just a quick bit of feedback. I ordered a Whirlpool Rangehood from you last Friday and it was delivered this morning (the following Friday). I shopped around before I bought from you and I must say that your pricing was very competitive (12.5% cheaper than the best other price) and delivered free. Your service is excellent and the convenience of not having to hassle the deal and delivery is first class. I'll certainly be back when we are in the market for any other whitegoods. Richard, Nudgee Beach, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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