The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Excellence in customer service
Appliances Online did what they said they would do! (This can be a challenge for some companies, in my experience.) They would ring prior, which they did. They gave me a 'window of time' for delivery, which occurred. They would provide excellence in customer service, which was provided. I have been very impressed. Glenda, Montmorency, VIC
Every aspect of the service that I have received from Appliances.com has been excellent
My replacement fridge has just been delivered and I am delighted with it and the washing machine I have already received. Every aspect of the service that I have received from Appliances.com has been excellent and wouldn't hesitate to recommend your company to others or to buy from you again. The men who delivered and installed my appliances were very careful and helpful too. Thank you so much for your assistance. Anita,
Free delivery
Thank you for making the purchase of my fridge so easy. Ordered it at 3pm and it arrived at 8.30 am the next day. I'm telling everyone what a great and easy service you provided including free delivery. Once again thank you and I will be buying my next electrical product from you. Terry, Umina Beach, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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