The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Impressed with the customer service
We had our Bosch washing machine delivered this morning, after ordering it online lunchtime yesterday. I wanted to let you know that I am impressed with the customer service shown - both with prompt emailing, speed of delivery, and especially the delivery itself. It was fantastic that the delivery men (PJ and David) rang me this morning to let me know the time window, and again 15 minutes before they were due to arrive. This is rare now in industry to get this service without asking for it. Thank you, I will use your company again if I need to buy an appliance again. Rebecca, Tarragindi, QLD
All in all a great buying experience
JUst had my new washing machine delivered and installed in Queanbeyan by two wonderful guys named Ali & Adam. The communication re delivery times was as stated, their manner and attitude was helpful and pleasant - a great advertisement for Appliances Online. All in all a great buying experience - ordered Sunday afternoon - delivered Tuesday morning - great price too!! Thank you Team!! Julie, Queanbeyan, NSW
I would not hesitate to recommend your company
I want to thank your company for an excellent service. I have not brought something so expensive online before and wasn't sure about it. You saved me time and money and it was installed and I am very happy with my washing machine. I would not hesitate to recommend your company to my friends and family. Tracee,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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