The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
A fantastic setup
You guys have a fantastic setup,I requested a change to my delivery time on Saturday evening,asking that you deliver on tuesday not monday,I had an email back from you on the Sunday in the affirmative,a phone call from from your delivery guy resulted in him turning up spot on time,and a very friendly bloke he was too,good on you all and thank you. Brian, Sunbury, VIC
Professional, efficient and courteous
Once again Appliances Online has exceeded my expectations
by responding to my problem within an hour of contacting you. Thank you
so much for your advice. I have been so impressed with your
customer service. At a time when retailers are having a difficulty, your
service made the whole purchasing process easy beyond belief. Prior to
ordering from you I visited ****, **** and **** retail stores. I was amazed by how unhelpful and disinterested retail
staff in each store were. I had to interrupt staff as they conversed
with one another. At no time was I asked did I need assistance. And
despite the fact that I really HAD to buy a washing machine I left
without purchasing anything.The whole process of shopping online was
just so easy with your company. And the free delivery was also much
appreciated. And to that end the delivery staff were very professional,
efficient and courteous. They were very good representatives of your
whole service.So thank Jane, Balmain, NSW
Lower price than in retail stores
Very good delivery, fast and excellent service. Items received brand new in packaging as described. Thank you Michael and David with all your fast replies to my emails. Excellent service online. Effective service and recommended to everyone who likes to buy new appliances and very good brands at a lower price than in retail stores. Easy to make business with AppliancesOnline.com.au! Recommended!
Appliances Online Customer, Brisbane, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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