The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Impressed with the price and service
My Electrolux 8 kilo Time Manager front loader arrived last night. The delivery guys were great, packed up and took away the old machine, installed and tested the new one. Extremely happy and impressed with the price and service. Thanks Chris, Currumbin Waters, QLD
Impressed with the customer service
We had our Bosch washing machine delivered this morning, after ordering it online lunchtime yesterday. I wanted to let you know that I am impressed with the customer service shown - both with prompt emailing, speed of delivery, and especially the delivery itself. It was fantastic that the delivery men (PJ and David) rang me this morning to let me know the time window, and again 15 minutes before they were due to arrive. This is rare now in industry to get this service without asking for it. Thank you, I will use your company again if I need to buy an appliance again. Rebecca, Tarragindi, QLD
Could not beat the price at any retail store
Amazing!!! I order the fridge on Saturday, it was delivered on Tuesday at the time they said they would deliver. They moved my old fridge to the garage, they took away all the packaging. Unbelievable service and we could not beat the price at any retail store (even with staff discounts)!!! Definately wouldn't hesitate to use appliances online again. Hassle free!! The only problem was the lack of photos etc on the site - we did have to go into some retail stores to have a closer look before we made our decision. Thank you for proving to me that customer service does actually exist! Carolyn, Blackburn North, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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