The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I am happy and very impressed with the excellent service
Hi, Just received my coffee machine and dryer. Thrilled with both and cannot believe the service. Phone call confirmation night before delivery exactly on time. Tony really nice delivery guy and a follow up phone call to ensure I was happy. Well I am happy and very impressed with the excellent service. Even put in some extra coffee pods for me. Yea!!! Fantastic. Julie,
I cant find any fault with them!
After my 1st purchase from them last year I do not buy electricial products from anyone except them now. Free delivery and free removal of old product and the staff are so nice including the delivery people. Always on time with delivery. I cant find any fault with them. It is a pleasure doing business with them. Gail , Prospect, NSW
Was taken away without complaint by the driver
Hi guys,
Just wanted to send a quick email to say how impressed I was with the service received today by your company and especially your driver. Unfortunately I didn't catch his name, but not only was our new fridge delivered to our house first thing this morning, but the old fridge, which was not completely defrosted yet and dripping and dirty, was taken away without complaint by the driver. He unpacked the new fridge, placed in its designated spot in the kitchen and even made sure it was plugged in and turned on for me.
The new fridge is fantastic and the whole process from ordering it, to it being delivered a day later free of charge was seamless. Having our old disgusting fridge taken away was also a huge bonus. As I said unfortunately I didnt catch the name of the driver, but if you could pass on my thanks for his hard work that would be fantastic.
My tax invoice number was ******* and our Quotation Number was AA******HW.
Delivery address ******
We will be sure to use your company again should any of other appliances need replacing.
Thanks again. Lorraine,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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