The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Your service has been exceptional
I ordered a Bosch washing machine on Wednesday 29th January and it was delivered and installed by the time I arrived home from work the next day! The driver rang me on Thursday morning to say what time he would be there, he arrived within the appointed time and installed the new machine, removed the old one and took it away with all the packaging, all at no extra cost. Your service has been exceptional, I never give feedback on anything but you guys are so outstanding you deserve the recognition. Thanks again Maggie, Fairlight, NSW
Best customer service we have ever received
I am emailing today to bring to your attention a very valuable staff member of yours.
After purchasing a Samsung fridge from Appliances Online we experienced repeated issues with the fridge. After being constantly passed between Samsung and Lumley, the extended warranty company, we were left with a substandard fridge with no-one willing to take responsibility. I contacted Sally who, on every occasion was courteous, helpful and patient. Sally took control of the situation and liaised with all parties and eventually exchanged the fridge for a Westinghouse.
Our experience with Sally has been so positive we intend to purchase all future products through Appliances Online and would happily recommend the company to others. Sally is a genuine asset to your company and has provided us with the best customer service we have ever received by far.
Congratulations on such a fantastic employee. Jayne, Cooks Hill, NSW
Thank you for your great service
Just a short note to say thank you for your
great service, I ordered my fridge yesterday and it arrived less than 24
hours later, and completely happy with everything connected with the
transaction. I will definitely recommend this company to my friends and
will use it again in the future myself when need be. THANKS AGAIN. Rosemary, Wadalba, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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