The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
You have a very loyal customer here who will be purchasing white goods
Hi David, Further to our earlier telephone call regarding the above I wish to thank you for telling me that you will deliver a replacement machine to me to-morrow. I greatly appreciate your help in this matter as dealing with electrolux has been a very dissapointig experience. Dealing with Appliances Online is the complete opposite! You have a very loyal customer here who will be purchasing white goods over the coming year for a renovation and I will be buying everything through you! Thank you for your help. I look forward to having a functional washing machine to-morrow. Kirsty,
Reinforced my confidence in shopping online
I have shopped online for many years and when I received an itme ordered
through Appliances Online and the product was faulty, not Appliance
Online's problem, but they were immediately apologetic and organised a
replacement as soon as they could possibly deliver it,and this was done
without any difficulties whatsoever.It was almost like old fashioned
service of the "customer is always right".I have previously bought a
washing machine through Appliances Online, and again their service was
exceptional.I had often wondered what would happen if there was an issue
such as this, and it has reinforced my confidence in shopping online
particularly with large items.I hope that all businesses have this sort
of customer service, the world would be a better place. Christine, Valley View, SA
Keep doing what you are doing
Hi Folks,
I thought I would send through a compliment for the guys that delivered my fridge this morning. One guys name was Corey, didnt get the other guys name. Both guys didnt mess around, both fast and friendly, installing new fridge etc, then Corey (on his own! The other guy was finishing levelling the new fridge and hooking it up etc) lugs my old fridge back down 3 flights of stairs! Crazy stuff! Anyway .... Every time I have dealt with you guys I have been pretty impressed with your service and no mucking around professional attitude, and today was no different. Keep doing what you are doing and I, along with my mates, will keep getting stuff of you. Keep up the great work.
Cheers. Mick, Toowong, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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