The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Went the extra mile
We want to congratulate your company for their exceptional customer
service and in particular the service received by the delivery drivers
on the day. They went the extra mile which sadly is rare this days but
so refreshing to see when it does. Great job guys. Definitely be
shopping with you again. Dimintra, Carindale, QLD
Best shopping experiences I have had online
I wanted to let you know, my recent purchase with your company has been by far one of the best shopping experiences I have had online. Every part of the process was easy, professional and fast. I cannot think how this could of been done any better. My only problem is that with the confidence i have with your service, it's difficult to resist the temptation to spend more money. Douglas, Woy Woy, NSW
It is a pleasure to get this degree of service
Peter, I am writing to pass on my appreciation as to the assistance I received with a recent order from Jay Coleing.
My initial order became unavailable and Jay ensured that a suitable alternative was found, in addition to this she chased up the location and made the necessary arrangements to get it delivered in time to enable it to be installed by our pre-booked electrician.
The fact that the above happened was appreciated, but the fact that Jay called on numerous occasions to keep me informed of the process and any issues was an unexpected and gave me confidence that everything that could be done was being carried out.
In a world where most companies feel that after sales support is an afterthought or not important, it is a pleasure to get this degree of service from Jay and Appliancesonline.com, it proves that customer service is still alive and kicking in some companies. Keep it up and I will have no hesitation to pass on this experience or recommend Appliancesonline.com.
I wou Brendan, Oaklands Park, SA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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