The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The prices were incredible
I understand why **** is complaining. He cannot possibly compete
with someone like Appliance Online. Your website was easy to navigate
and provided all relevant specifications for products, as well as
detailed photos. The prices were incredible, and the delivery staff
arrived on time and were very courteous and efficient. It was LESS THAN
24 hrs from placing my order to having my new dryer unpacked and the old
one removed. And I get all this knowing that I am still supporting an
Australian company. Craig, Malvern, VIC
I was a little skeptical......
Just a note to thank your company for their excellent web site and service.
When I read I could nominate my delivery day and the explanation regarding delivery time I was a little skeptical......what, you mean this company will actually provide a service as part of the transaction?!?!
The two delivery men were very good, they rang and arrived within the time frame and took a few minutes to explain the machines basic functions, couldn't ask for anything more.
I will be telling all and sundry about your company and look forward to using my new washing machine, regards and best wishes for the future - a very satisfied customer.
Lorraine, Pagewood, NSW
Outstanding performance by all involved in your team
I would just like to let you know as well as all of your customers that your service and product was outstanding. If you remember back, we had a delivery hic up but upon notifying your company of the problem, your follow up and back up and the effort you went to was magnificent as you knew we had 10 family members coming up for the weekend, but you got the fridge here in time. Outstanding performance by all involved in your team. Scott and Sally, Thorton, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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