The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Why would you go anywhere else
The service we received from the time we ordered was outstanding, we placed our order at about 4.30pm and we received the washing machine the very next morning at about 8.30am, they took the old machine away, they then connected the new machine up, they then showed us how to use the machine, they then took all the packing away. No wonder why the retailers are doing it tough, because they can't provide excellent service like this, why would you go anywhere else, we brought a dryer from you about two months before and we received the same level of service and that is why we then brought the washing machine. Pat & Marg, Earlwood, NSW
I'm a fan for life now, they deserve many accolades!
I think Appliances Online are a wonderful organization. How convenient not to have to walk through a dozen shopfronts to get the service and deal I want! They were the best on price (I've bought a disposal unit and a microwave from them on 2 seperate occassions) and thoroughly professional no matter who you speak with when you call them. Delivery happened exactly as promised - no surprises. I would look for ways to ensure my next household purchase is made through them. I'm a fan for life now, they deserve many accolades! It is so refreshing to deal with a company who has it all together - these days there is such mediocrity out there in retail-land, I've experienced it so often. Appliances Online are without doubt above and beyond the flat service offered by so many others. Brian, West Pennant Hills, NSW
I would have no hesitation in recommending your firm to friends
I would just like to say that I am very pleased with your service and delivery. I was telephoned an hour before delivery, and the delivery was made down a narrow path and entrance perfectly without a mark on the appliance and installed perfectly and old appliance etc removed. I would have no hesitation in recommending your firm to friends. Vivienne,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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