The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Everything went like clockwork
Hi,
Just wanted to thank you all at Appliances Online for a " Pain-Free" transaction.
Everything went like clockwork from start to finish.
Many Thanks to all concerned for a job well done.
If anyone I know wants anything you guys handle, I will strongly recommend your good selves.
You certainly deliver on Price & Customer Specified Delivery Date, but the FREE REMOVAL of old appliances is also a REAL WINNER!!
Thanks again & best always, Walter, Athelstone, SA
Tuesday morning it was delivered (free!)
Dear Sir/Madam, I found your website by searching the internet over the weekend. You provided a price that was approximately $100 cheaper than retail outlets. On Monday lunchtime I ordered and paid for a clothes dryer online, and by Tuesday morning it was delivered (free!) and our old dryer was taken away (free!). Your service and its quality are exceptional and I wanted to thank you and let you know just how happy I am that I bought my applicance from you. I have already sung, and will definitely continue to sing, your praises to my friends, family, and colleagues. Thank you for providing such an excellent and honest service. It is greatly appreciated. Kind regards, A very happy customer Lisa,
Impressed with the customer service
We had our Bosch washing machine delivered this morning, after ordering it online lunchtime yesterday. I wanted to let you know that I am impressed with the customer service shown - both with prompt emailing, speed of delivery, and especially the delivery itself. It was fantastic that the delivery men (PJ and David) rang me this morning to let me know the time window, and again 15 minutes before they were due to arrive. This is rare now in industry to get this service without asking for it. Thank you, I will use your company again if I need to buy an appliance again. Rebecca, Tarragindi, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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