The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
You made it easy to buy, and ensured that my delivery schedule was on time
Dear Sales
I received my washing machine today and was very happy with the overall service that you/business has provided. You made it easy to buy, and ensured that my delivery schedule was on time.
It was a pleasure doing business with you. Wendy,
He made sure everything worked correctly
I recently purchased a Westinghouse Upright oven from you. I want to thank everyone involved, including Peter Livingston, PLC Electrical. Peter came to disconnect my old oven the night before the new oven was to be delivered. He and his employee carried the old oven out to the front veranda. The oven was delivered early the following morning. Just a quick phone call to Peter to let him know the new oven had been delivered and no sooner had I replaced the receiver Peter was at my door. He unpacked the new oven and connected it. He made sure everything worked correctly. I will be sure to you Appliances Online when I need a new appliance in the future. Thank you. Brigid ,
This must be what good customer service looks like
Hi,
I would just like to write to say thank you for your promised fast delivery. When I read on the online receipt that I would get a phone call in the morning and then delivered within 2 hours from that time I laughed to myself thinking yea right I will believe it when I see it.
Well to my surprise your delivery man rang me up at 710 this morning and delivered it by 830. I couldnt believe it this must be what good customer service looks like? been a while since I have seen it. The bloke also had a great attitude and a good phone manner when he called me especially for a delivery driver. If I had the $$ on me I would have tipped him for the great Customer Service, being punctual and having a good attitude you just dont find this anymore.
Thanks
Zach, Bellbird Park, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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