The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Greatest customer service we have ever encountered in Australia
Appliance Online has so far the greatest customer service we have ever encountered in Australia. It's human, genuine and straight to the point in serving customers. Please keep on this as part of your business's greatness. We will be happy to deal with you guys again surely. Ilin,
I am just so impressed and will continue to advise my friends
Using Murphy's Law, I needed a new washing machine late on Sat 29th December. So I googled to find something and placed my order with appliancesonline.com.au. I chose my delivery date as the very next business day of 2nd January, but was very sceptical. It was delivered at 8.30am on 2nd, installed and the old one taken away at no extra cost. I am just so impressed and will continue to advise my friends to use appliancesonline. Kaye,
They even checked that it was working OK and took away my old one
Hi Appiances On Line, I ordered a fridge on line yesterday afternoon and had it delivered this morning. The delivery men were extremely polite and professional. They even checked that it was working OK and took away my old one. I am a first time customer and will definitely use appliances on line again. I will also tell all my friends. Congratulations on excellent service. Diana,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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