The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Reinforced my confidence in shopping online
I have shopped online for many years and when I received an itme ordered
through Appliances Online and the product was faulty, not Appliance
Online's problem, but they were immediately apologetic and organised a
replacement as soon as they could possibly deliver it,and this was done
without any difficulties whatsoever.It was almost like old fashioned
service of the "customer is always right".I have previously bought a
washing machine through Appliances Online, and again their service was
exceptional.I had often wondered what would happen if there was an issue
such as this, and it has reinforced my confidence in shopping online
particularly with large items.I hope that all businesses have this sort
of customer service, the world would be a better place. Christine, Valley View, SA
Courteous, efficient & just a pleasure to deal with
Cory (I hope that was his name?!) delivered my washing machine today - and sealed the deal on a great experience in all aspects - Phone staff also great. Please pass on my thanks - Cory in particular a great asset to you company - courteous, efficient & just a pleasure to deal with. Have already recommended your co. on the strength of my experience. Thanks a million. Joanna, South Yarra, VIC
Great price, no delivery charge
Easiest purchase I have ever made. Great price, no delivery charge, install and take away old machine. Fantastic! Would definitely use again! Michele, Appliances Online Customer
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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