The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Customer service is still alive
Just a quick note to say thankyou for the quick deliverery after payment
including the delivery guys who were very helpful. This is our second purchase
from Appliances online and on both occasions we have being very impressed. Keep
up the good work,its great to still see customer service is still alive. Shane, Darlinghurst, NSW
I could not have asked for anything more
I recently purchased a washing machine from your company and wish to sincerely compliment you and your whole team on the ease and satisfaction of that process.
I had just experienced the opposite - had purchased a washing machine which finally arrived 9 days later and then didn't work as it had been damaged during delivery! I found myself back at square one sourcing another new machine. Through the Internet I decided which machine I wanted and your company (totally unknown to me) provided: -
* The best price
* Many choices of payment
* Free Delivery and set up
* Took the old machine away
* Ordered late afternoon and delivered by 9:20 the next morning
I could not have asked for anything more. I appreciate that where I live had something to do with how early I received the machine, but nonetheless the whole experience was a very pleasant surprise. This is how businesses operate but not too many do.
Rebecca,
thank you for your excellent service
I would like to pass on a huge thank you for your excellent service in the purchasing and also the delivery of our new freezer and the removal of our old freezer. Also the emails and phone calls for the same.
Thank you Albert and Maree , GREENFIELDS, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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