The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
A brilliant customer experience
I wanted to write and provide some
feedback in regards to the service I received from Appliances online -
and in particular 2 specific individuals.Over
the heatwave of last week I was in a hurry to obtain an
air-conditioning unit for my apartment. AS a previous customer who has
had very good experiences in the past I decided to phone appliances
online for this. I spoke to Andrew Paskalis who went out of his way to
procure me an air conditioning unit immediately and also provide me with
the ‘best deal’. Unfortunately as the order was about to be placed the
supplier ran out, meaning I was not able to get the unit until 5 days
later. Andrew was extremely apologetic about this and offered to quote
me on the model instead so that I was able to purchase in store. However
within one day, he had managed to contact the supplier and track me
down a unit, and organise for it to be delivered. Anne, Elizabeth Bay, NSW
Gave them their toughest job of the day but they handled it extremely well
I just wanted to let you know the fridge was delivered yesterday and everything is great.
The delivery guys were excellent. They turned up when they said they would, and even removed and then replaced a door that impeded the removal of the old fridge. I think I gave them their toughest job of the day but they handled it extremely well! Nerida,
No wonder people are turning to the net
No wonder people are turning to the net, fast effective service delivered
to your door. very impress and will use this site again and tell my friends..
Thank you Rachel, Kingston, ACT
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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