The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The prices and services offered, excellent
On Monday evening I ordered a new front loading washing machine from your
website. The process for ordering was quick & efficient, the prices and
services offered, excellent. We had been told earlier by a service technician
that our current machine was not worth fixing; and had been recommended to your
website by friends. The day after placing the order I decided to have a look
at the machine for myself and after removing some of the plumbing found that a
hanky had clogged the drain pipe, hanky removed, the machine ran fine. At this point expecting the worst I rang your company to ask for a order
cancellation, and to my surprise and pleasure, it was done quickly and my credit
card payment was refunded promptly.In the future when we do have to
replace this machine, we will be doing so via appliances online. Thank
you. Richard, Brunswick East, VIC
Great price
I recently bought a washing machine for my mother from your site. I placed an order on Friday 28/5/10 and the machine was delivered to my mother's home on Monday morning 31/5/10 as promised so that she could continue preparing for a much anticipated overseas trip later that week. Not only could I not believe the great price, but I was also impressed by the curteous and professional manner of your telephone staff and delivery personnel. The new machine was installed and the old one taken away at no extra cost to boot! I don't think I'll be shopping for whitegoods any other way from now on. Thanks Appliances Online.
Nilgun, Maribyrnong, VIC
Its a feather in your cap
We have just brought a front load washing machine.....Colin was the Sales guy that we spoke to. He was extremely helpful and totally friendly looked after us well and as a result the machine was delivered early and its now in operation. We were advised that the machine was picked up on Thursday and to be delivered on Monday, BUT it arrived Friday lunch time. Thanks to Colin and the FRIENDLY staff at Appliances on line.
Its a pity that many other companies dont take a leaf out of your book. Well done and thanks heaps.
Its a feather in your cap.
Peter and Sandra, Peak Hill, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
No-one has asked a question about this product yet. Want to be the first?
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .