The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Very polite and professional
My new fridge was delivered today, and I just wanted to let you know
that I was very impressed with the service of the delivery men. I work
at a hospital so I needed to be able to know very close to the delivery
time, so I could get home and back to work as quick as possible. The
delivery men, contacted me as promised (which doesn't normally happen)
and were very polite and professional and spot on with their timing. I will be telling everyone I know to use appliances on line, thanks heaps. Jacqui, Kedron, QLD
Unlike other services out there
My wife and I ordered a cooktop from Appliances Online and while nervous about our first online purchase with them, it arrived within 24 hours, and unlike other services out there, at the time they specified! Brilliant. We then were told that the cooktop was against Victoria regulations (due to the design of the kitchen, NOT Appliances Online). We called in and explained our problem and Andrew was kind, cooperative and quite honestly bloody efficient. All sorted and happy. Appliances Online took what could have been a painful time and turned it into a fantastically easy experience. Thank you to Andrew, the delivery team and all at Appliances Online. I would recommend them in a nanosecond! Neil and Ag , St Kilda East, Victoria
We were impressed
I was a little aprehensive about buying a washing machine on line because of reports I had read that Lemair were not noted for after sales service. I was sure I had made a mistake when the machine arrived, missing the adjusting foot. We were due to leave on a caravan holiday in just a few days so I was not optomistic when I rang Appliances on Line to ask for a replacement foot. I was pleasantly surprised by the backup service I received. The replacement part arrived in time for our machine to be installed in our caravan and was backed up with a phone call to confirm receipt. We were impressed and have already recommend Appliances on Line to friends in our caravan club. Darryl, Ferny Grove, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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