The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I appreciate the quick and courteous response
Dear AO, I recently had trouble with a fridge I purchased with you about 2 yrs back. I called up your helpline, which promptly connected me to LG helpline, which in turn promptly arranged a home-based inspection thru a Melbourne based business (WAM electricals), who satisfactorily rectified the problem within reasonable time-frame. I appreciate the quick and courteous response , BIG THANX. Also, I wasn't billed as the fridge was still under warranty. GR8 WORK :) Amit,
Great price and courteous service
I recently purchased a Fisher Paykel clothes dryer from your company. I am still astounded at the high quality of service from all your staff. From Campell, who gave me a great price and courteous service, the emails from dispatch and to keep me up to date on my products and the customer service reps who were really great in tracking down what was causing the delay with my delivery. Which I must mention was a 3rd party company who could stand to take a few lessons from AO team! Amazing site and an amazing company with fabulous employees. I shan't hesitate to toot your horn and recommend you to all my friends. Teresa, Lavington, NSW
Installed around midday with a minimum of fuss
I would like to say thank you to Appliances Online for such wonderful service!! I ordered this product yesterday about 3pm and it was delivered and installed around midday with a minimum of fuss. I can't believe how easy it was after dealing with another company and waiting over 7 weeks. I will certainly make your company the first stop when looking for any other appliances in the future... Once again thanks for such professional service. Lesley,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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