The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Delivery guys who did a wonderful job installing and removing
I wanted to let you know that the end-to-end purchase and delivery/installation customer experience with Appliances Online has been exceptional. I will be recommending your organisation to all of my colleagues and friends. Special thank you to the delivery guys who did a wonderful job installing and removing my old washing machine. They were incredibly professional, timely and assisted me with all my questions. A job well done! Appliances Online Customer,
Thank you, thank you, thank you
Just had to send some feedback on your fantastic service. I did send a message with the delivery guys but wanted to send this as well. Last Friday morning our faithful fridge had died!!! but before 10am that morning I had found your website & a replacement fridge with the added bonus of removal of old fridge & 'cheap as chips' delivery charge. I can't believe how totally painless & professional this process was. Our fridge was delivered before 9am this morning & as we live in a semi rural area where it is sometimes VERY difficult to get service persons & deliveries to our location I have to say we are over the moon with such wonderful service. We will most definitely recommend you to anyone who will listen & wouldn't hesitate to purchase from you again int the future - get up the GREAT work! Thank you, thank you, thank you.
Gail, Vacy, NSW
Most considerate, HELPFUL, caring employees
Hello Sally. Just dropping you a line to say ........THANK YOU........& let APPLIANCES ONLINE know that they have one of the most considerate, HELPFUL, caring employees ever working for THEM! U deserve to be nominated for employee of the year, it is NOT very often at all that the public comes across some one as helpful & caring as you! FOR example, look at what electrolux wanted to do.....NOTHING but keep trying to fix it! Thank you for being the only one that gave a damn about all the problems i was having with the washing machine i purchased from APPLIANCES ONLINE......the new washing machine works a treat & even sound so much better! SO...........THANK YOU...........again, the worlds work places would be a hell of a lot better off with more considerate people like you in it! Michelle, South West Rocks, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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