The Appliances Online Net Promoter Score (NPS) is based on feedback from 62,855 people, collected between May 2018 to May 2019. Learn more about the Net Promoter Score (NPS).
I would recommend your company to all my friends
Hi, I just had to let you know how thrilled I am with my new washing machine, I ordered it yesterday at 11.38 and received it at a bit after 9.00am today, I was contacted before to let me know the time of delivery, I had already cleared the area and removed the old washing machine and taken it to the front gate and when the new one arrived it was simple to install and adjust for use. The men who delivered and installed it were very pleasant, polite and careful, I have now completed reading the instruction manual and my first load of washing is going around happily. I would recommend your company to all my friends as this type of service is not generally available via retail stores. The added bonus of not having to pay the $65 delivery fee is also very welcome and the price was very competitive. The time I have saved with travelling to retail outlets on buses and trains (I do not drive) is tiring and stressful and in future I will not even bother my next electrical purchase will def Patricia, Elizabeth South, SA
Courteous, pleasant and helpful
I just wanted to thank you for the fantastic product and service I received from your team. The two delivery men were a joy to work with. They phoned at 7.45am to let me know they would be there between 8am and 10am. They arrived on time, were courteous, pleasant and helpful. I have dealt with delivery people in the past who you just want to leave your place! But these guys were really helpful and made the whole thing easy and breezy. I haven't tried out the washing machine yet, but I'm sure it's going to be a great purchasing decision. Katherine, Stanmore, NSW
Delightful and funny
I just wanted to say thank you for a really good experience buying my new washing machine.
I had trouble ordering on line but once i spoke to someone it all happened so smoothly and quickly.
The guys who delivered the machine were delightful and funny.
I thought it was worth a note as in general customer service in Australia is so bad.
Thank you for all your help. Alison, Northcote, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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