The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Very efficient, helpful and friendly
Hello, I just wanted to provide some positive feedback on my experience with appliancesonline. I recieved delivery of my fridge/freezer yesterday. The team that delivered my product were very efficient, helpful and friendly. They got what is a heavey appliance up 3 flights of stairs to our apartment taking the upmost care not to damage the product on installation. I was extremely satisifed with the product, the service a the installation service provided by the delivery team.
I was also pleased with the speed an efficiency of the overall appliancesonline experience, I will be using appliancesonline again to order future products. Neil, St Kilda, VIC
Very pleased with the whole process & attitudes of everyone
I just want to say that, from the time i rang & placed my order for a Samsung washing machine to the time the delivery guys left, i was very pleased with the whole process & attitudes of everyone i dealt wih. I will be a returning customer. THANK YOU. Tina,
You have my business for all household appliances in the future
Despite first sourcing another fridge from another online appliance business and being let down badly on communication and availability, I called appliances on line to see if they could assist. I would like to say how impressed with your business I was, from initial contact with the sales department, who gave me a great price on the same fridge and was so helpful, to the guys who delivered it the next day, we have a very awkward house to deliver and nothing was too much trouble for them Very professional and helpful is the only way to describe the delivery guys. Well Done, your team should be proud of themselves. You have my business for all household appliances in the future. Thank you. Andy Nelson, Rouse Hill NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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