The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The ease in which everything went was surprisingly superb
Yesterday I had a washing machine delivered to my house. The ease in which everything went was surprisingly superb. They called and advised a time when they would arrive, and arrived in that time frame..and the best part of all was being able to pay for it when it arrived...they even took away all the packaging and didn't leave me with it. Im really surprised at how quick, clean and easy the whole thing went.
Cheers to you online appliances..... Rachel Murphy, ABERFOYLE PARK SA
Thank you for your wonderful customer service
To Whom it May Concern,
I am writing this short email to thank you for your wonderful customer service that I experienced after purchasing your product online. Not only were you the cheapest with the product I selected, your delivery time was punctual and your delivery men were outstanding in firstly ringing and then delivering the product on time and in a very courteous and polite manner.
People are very quick to criticise poor customer service but slow to acknowledge good service, maybe if the big stores adopted your standard they wouldn't have to worry about online businesses, please pass on our thanks to all concerned and we look forward to shopping with you again in the near future. Mark, Holland Park West, QLD
Whole experience was exceptional
Just want to say thank you for your wonderful service, the
washing machine arrived and was installed with no hassles,
great delivery person. The whole experience was exceptional
and I will certainly recommend to family and friends and
will also be back as a customer. Cathy, Ferny Hills, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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