The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Was taken away without complaint by the driver
Hi guys,
Just wanted to send a quick email to say how impressed I was with the service received today by your company and especially your driver. Unfortunately I didn't catch his name, but not only was our new fridge delivered to our house first thing this morning, but the old fridge, which was not completely defrosted yet and dripping and dirty, was taken away without complaint by the driver. He unpacked the new fridge, placed in its designated spot in the kitchen and even made sure it was plugged in and turned on for me.
The new fridge is fantastic and the whole process from ordering it, to it being delivered a day later free of charge was seamless. Having our old disgusting fridge taken away was also a huge bonus. As I said unfortunately I didnt catch the name of the driver, but if you could pass on my thanks for his hard work that would be fantastic.
My tax invoice number was ******* and our Quotation Number was AA******HW.
Delivery address ******
We will be sure to use your company again should any of other appliances need replacing.
Thanks again. Lorraine,
They even checked that it was working OK and took away my old one
Hi Appiances On Line, I ordered a fridge on line yesterday afternoon and had it delivered this morning. The delivery men were extremely polite and professional. They even checked that it was working OK and took away my old one. I am a first time customer and will definitely use appliances on line again. I will also tell all my friends. Congratulations on excellent service. Diana,
I found the whole experience amazing
I never thought I'd buy online being slightly old fashioned ...I found the whole experience amazing and would totally recomend it to everyone ...Appliances Online is a professional way to shop, very courteous and helpful ...RECOMMEND YOUR SERVICE.... Thank You Vanessa, Rowville, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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