The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Delighted with the service
I was really pleased with the overall shopping experience with Appliances Online. It was smooth, fast, excellent customer service. I had change request after I placed my order, called customer service and it was all done. Delivery staff were on time, courteous and installation was perfect. I was delighted with the service. Definitely I will be shopping here again! Ximena, Queensland
Just wanted to say how impressed I was
Just wanted to say how impressed I was with the level of customer service I received from appliances online when ordering my sink and when organising collection. Although the warehouse was not open on the saturday, it was organised that my sink was in the office so I collect it. Thank you very much I will certainly recommend yourselves and be using you again. Debbie, Erskinville, NSW
Unwavering support and attention to detail
Can I take this opportunity to thank you once again, for your unwavering support and attention to detail in resolving the situation of the damaged goods and their subsequent replacement. Every aspect of the logistics has followed the plan of your making, without compromise. This cannot be said of many organisations or their personnel.
David, Warragul, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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