The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
What a fantastic service you are running
Dear Madam / Sir,
What a fantastic service you are running - do not change the business model nor the people who you are engaging.
I cannot provide sufficient praise for the responsive and customer focussed service you are providing.
I will be vigorously referring your business and personally again using your service.
How refreshing you are in the modern commercial / retail environment.
Well done. Gary, Glenroy, VIC
Excellent service
Just like to let you know how impressed I was with the service. The guys rang just after seven with an ETA and within an hour the new fridge was installed and the packaging and the old fridge was gone. Excellent service. David, Carlton, VIC
But everything was just fine
This was the first dealing we have had with Appliances Online & we will certainly be recommending you to our family & friends. We were naturally very cautious about our first online purchase from an unknown (to us)company so far away but everything was just fine. It is also important to be able to speak with a real person if the need arises. Peter, Brisbane
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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