The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Very happy with the customer service
I just want to let you know that I am very happy with the customer service I received while purchasing my washing machine. The phone call last night from a lovely lady, set my mind at rest about delivery of my washing machine, and I had a good nights sleep. I would also like to thank the two delivery men who were very kind and nothing was too much for them. So thank you again for your service and I will not hesitate to purchase further products from you. Sonja, Tewantin, QLD
Great product and great prompt service
Hi, I just wanted to say a big thank you for your fantastic service. Great product and great prompt service. Thanks again. Shaun,
We were thoroughly impressed
They were really fantastic to deal with. They gave us great telephone service, we didn't feel like we were being a nuisance by not just doing it online but also wanting some assurance from a person. The delivery time was fantastic. Much better overall than any service we'd received at an actual store. We were thoroughly impressed. Have recommended you to friends. Mandy, Carrum Downs, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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