The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Many thanks for the professional manner
Many thanks for the professional manner in which this transaction was processed. From the ease of purchase, to the delivery. Please convey my thanks to the delivery team made it very easy to use your company again and recommend. John, Spring Hill, QLD
Rare thing to experience these days
We purchased our washing machine through 'Appliances Online'
over the phone. Although there was a mix up at first about
the machine being in stock and then not in stock, the
customer representative (a lady, who's name I cannot
recall)kept in regular contact with me and did all she could
to ensure our machine came ASAP, and it did! We were very
pleased.
Only two weeks later, we had a problem with the machine's
seal and it seemed that the manufacturer was claiming that
they were not responsible to fix the issue. Your
representative, Georgia Kia made an A+ effort to help us,
being understanding as well as offering a loan machine until
the problem was resolved. As it turned out the machine was
fixed, under warranty and seems okay for now but I felt that
my gratitude to Georgia needed to be mentioned to the
management and/or Directors of 'Appliances Online' . Georgia
made me feel like someone cared about what was
happening...that is a rare thing to experience these da Deborah, Point Cook, VIC
Full marks to everyone including the drivers
Not often I make the effort to send some praise out, but full marks to Colin in customer service. Our new LG front loader arrived was installed and promptly decided to overfill and drop its load and flood our laundry and adjoing room. Phoned through our issue (incidently we are still waiting for LG to get back to us)and Colin fixed the problem and arranged a replacement to unit to be delivered - full marks to everyone including the drivers - prompt efficient and very courteous - keep up the good service - I will certainly sing your praises and you have my future business!!!! Appliances Online Customer,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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