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Specifications & manuals
Legendary service
Delivery, services & returns
Questions & answers
Specifications & manuals
Legendary service
The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I have nothing but praise
My purchase was a wonderful experience, I am nervious with online purchases, but appliancesonline.com.au allow we to buy online but still pay COD. From the web page to my home it was easy, very quick. I have nothing but praise, will certainly recommend to others and return myself. I had a problem with a bonus promotion and the manufacturer, but Jordan from customer service and the accounts team resolved that as well. Perry, Kallangur, QLD
A completely hassle free transaction
Our washing machine died yesterday morning. We ordered a new one from you guys (cheaper than retail prices woo!) just before lunchtime. I was kept up to date with the progress of our order through SMS, and received a phone call this morning giving us a window for delivery as promised. Our brand new washing machine was delivered (for FREE) this morning BEFORE 10am. It was installed (for FREE) and our old washing machine removed (again for FREE). Thank you for a completely hassle free transaction and fantastic service. I can't see us shopping for appliances anywhere else in the future and I will be recommending Appliances Online to anyone who will listen! Sara, Footscray, VIC
But our new fridge was delivered two days after it was ordered
I would just like to thank you for the great service. I thought there may be a problem with delivery between Christmas and the new year. But our new fridge was delivered two days after it was ordered (I asked for the extra day to make room. I could have got it next day). We are very happy with the purchase and will definitely be coming back for any future appliance purchases we intend to make. John,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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