The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I have been telling friends
Hi Glory, Thank you to you and everyone else there who has helped answer so many questions that I have sent in. I will be buying heater and air purifier this evening and very happy with my choice and all your assistance. I have been telling friends about how great your site is, how helpful, useful, easy to use, as well as customer support -- plus I like how you describe the delivery process as it is really what customers want to hear i.e. you don't have to wait all day for a delivery, but you are contacted in advance, so you can make plans for the day. Thanks again. Michael, Australia
I was thrilled with the process, service and price.
I think Appliances Online is fabulous. My washing machine collapsed on a Monday morning, half way through a ton of washing. I went straight to appliancesonline.com.au, was happy with the price and the way the site handled the transaction. I received a phone call about delivery as promised. On Tuesday morning at the agreed time, two very nice men appeared, took the old machine, installed the new one and I was happily washing less than 24 hours after the old one stopped working. I was thrilled with the process, service and price. Elisa, Canterbury, Vic
Delivery was prompt after I was contacted
Received my new Fisher & Paykel fridge today. Delivery was prompt after I was contacted & the delivery man helped me install my fridge ( had to take kitchen door off to get fridge into kitchen & delivery man reassembled everything ).
Couldn't be happier. Ali , Healesville
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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