The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I have been telling friends
Hi Glory, Thank you to you and everyone else there who has helped answer so many questions that I have sent in. I will be buying heater and air purifier this evening and very happy with my choice and all your assistance. I have been telling friends about how great your site is, how helpful, useful, easy to use, as well as customer support -- plus I like how you describe the delivery process as it is really what customers want to hear i.e. you don't have to wait all day for a delivery, but you are contacted in advance, so you can make plans for the day. Thanks again. Michael, Australia
Appliances Online Australia I just Love, Love, Love
Appliances Online Australia I just Love, Love, Love that you have brought the opportunity for ordinary people like us the ability to buy, win, and compare appliances in the comfort of our home. I remember finding you by chance, on a sidebar advert. I usually don't pay much attention to those. But I am glad I did take notice, becauseI was in the market for a vacuum cleaner and after looking at all the stores and comparing prices, then asking a question on your home page about the Dyson Vacuum, I purchased the Motorhead, and can only say that the response to my email, the service, speed of deliver and PRICE was nothing short of spectacular! Thanks for making life so much easier for many of us Australians that work and don't have time to go out and shop till we drop hehehehehe (Big Thumbs Up* Leonie Easterbrook, Sheldon, Queensland
Exactly how I like it
My parents told me they bought a new dryer online from AppliancesOnline.
I was amazed because they never buy anything online.
When we needed to replace our washing machine we looked at the prices of our local stores and I then decided to check AppliancesOnline. AOs price was $10 more than our local store but it included free delivery, free installation and free removal of the old machine.
They were able to deliver it the next day. Amazing.
The instructions for delivery were very clear and detailed. Exactly how I like it. None of this "it will get there when the it gets there". They arrived on time and installed it cheerfully.
I had one issue. The website failed three times (Internal Server Error) so I had to call the 1300 number. Colin answered within 30 seconds and was very helpful. It was easier to do the transaction over the phone than the Internet.
John, Cornubia, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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