The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
This is customer service about the relationship
I call Appliances Online Australia, from where I bought the ill-fated Myrtle (name for Microwave). It't not their problem, but they see the chance to convert a customer into a fan. Or maybe they're skilled enough to recognize the signs of impending caffeine-delay hysteria. Either way, they're wise enough to tell me they'll find a solution. Robert calls back promptly to say it's not their policy, but they'll replace Myrtle tomorrow. I nearly ask him to run away with me. This is customer service about the relationship rather than the policy. It's the attitude I have in my own business and I'm surprised companies can survive today without it. The cost of sending me a replacement will be tiny compared to the value of my future purchases and the marketing value of my telling friends on Facebook. Michelle, NSW, Australia
The delivery process was excellent
Just wanted to compliment you on your super fast processing of my microwave order which arrived 30th Nov. The delivery process was excellent with appropriate phone calls to notify me of arrival. The delivery man carried my microwave upstairs and was very friendly. All taken care of with a couple of days. Many thanks.
Joanne, McDowall, QLD
A wee note to say
A wee note to say "THANK YOU" for the fantastic service and delivery of my new marvellous microwave oven!! The bonus was that the old appliance was removed -- very much appreciated as a senior person on my own up 3 flights of stairs! When i require another appliance I will definitely contact you. My daughter, Suellen, in Sydney told me about your great company and I am busily telling everyone I know. Catherine, St Kilda, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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