The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Extremely pleased with Appliances Online's service
We were extremely pleased with Appliances Online's service. We ordered our new fridge and it arrived the next day, on Christmas eve! We were very impressed with the prices and efficency of delivery. The fridge arrived right on time (midday) as advised and was safely installed in our home. We will definetly reccomend applicances online to our friends and use them again. Sonja, Hornsby, NSW
10 out of 10 for efficiency
Just received my new fridge from your company. I am giving your company 10 out of 10 for efficiency, prompt delivery, excellent delivery people who also installed my fridge for me. I am loving it. Susan, Beerwah, QLD
The process was easy, efficient and worked
Hi Sally, I am writing to say thank you for the excellent service I recieved from Appliances Online. I purchased a washing machine and fridge/freezer a few weeks ago
and the service was excellent, by far my favourite customer experience
in Australia. The process was easy, efficient and worked, without
problems or delays. I would like to say thank you for making buying online so easy and will be recommending your company to friends. Angela, Neural Bay, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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