The product has been discontinued. The Smartphone app has been discontinued. This is an awful way to do business.

The "magic" pointer is a terrible idea. Excruciatingly slow to respond (ten seconds for the "home" button!!), imprecise, and ergonomically horrible. I thought I'd get used to it. Wrong! This would make me buy a different TV brand next time. And one fall to the floor from an end table broke the tiny molded latch in the battery cover, so now it will forever (?) live with a piece of tape holding it closed. A gimmick that sours the LG experience. LG should offer a keypad remote exchange at no charge. Thankfully, I can control most of my TV use with my cable box remote.

I thought this was cool in the beginning, but functionally, I dislike running through channels to watch a station. In the dark, while pressing, I miss the channel and home key. The pointing is not spot on at the home page. It gets frustrating. I wish they have another optional "regular" remote for the smart tv. Also the plastic battery cover broke off at the point where it connects. Now I can't change the channel without holding the battery cover to keep the batteries in place.