The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I have not stopped raving about Appliances Online
Thank you for your promptness & fantastic customer service. Product ordered Saturday night 9.30pm, chose delivery for the following Tuesday. Tuesday 7.38am phone call to advise estimated delivery time of 8.15-9.15am. Product & delivery person arrives promptly at 8.15am. Unloads etc realizes dent in washing machine apologize profusely...at this point we are in awe still of the service so no qualms with us...Promise a new washer by 3pm the same day. 2.38pm same day call to advise 15 minutes away.....I am still reeling at the level of dedication and service your people and company have to offer......thank you for restoring our faith, I have not stopped raving about Appliances Online...... Appliances Online customer, Australia
Delivery guys who did a wonderful job installing and removing
I wanted to let you know that the end-to-end purchase and delivery/installation customer experience with Appliances Online has been exceptional. I will be recommending your organisation to all of my colleagues and friends. Special thank you to the delivery guys who did a wonderful job installing and removing my old washing machine. They were incredibly professional, timely and assisted me with all my questions. A job well done! Appliances Online Customer,
Excellence in customer service
Appliances Online did what they said they would do! (This can be a challenge for some companies, in my experience.) They would ring prior, which they did. They gave me a 'window of time' for delivery, which occurred. They would provide excellence in customer service, which was provided. I have been very impressed. Glenda, Montmorency, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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