The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The entire process was painless
To Appliances Online.
I would like to thank you for the excellent service you recently provided with my recent purchase of a refrigerator. If only all places provided the level of customer service you provide, things would be much easier for we consumers.
I am pleased to say that the process outlined on your website occurred as claimed - the product was delivered the next business day after it was ordered, I was called before 10am on the day of delivery with an estimated delivery time window, and it was delivered within that window. There was a small glitch with the online ordering process in that I didn't receive a confirmation page after submitting payment, but a call to the Support phone number confirmed the order had been placed and the payment had been received.
The only thing that didn't happen as specified on the website was a phone call an hour before the delivery. When I asked the delivery personnel about this they explained it was they are so busy that it is difficult to g Drew, Cloverdale, WA
Delivered on the day requested, installed and the old dryer taken away
I bought a dryer for my elderly mother who lives in another state to me.The dryer was delivered on the day requested, installed and the old dryer taken away. Mum said the driver showed her how to operate and empty the lint filter. Would definitely use Appliances Online again Kayleen ,
Delivered nice and early and the old one taken away
Great
service today guys, fabulous new front loader washing machine delivered
nice and early and the old one taken away (felt bad for the 2 young
guys up and down the 2 flights of stairs!). Many thanks, couldn't have
asked for more. Kellee, Flemington, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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