The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Rare thing to experience these days
We purchased our washing machine through 'Appliances Online'
over the phone. Although there was a mix up at first about
the machine being in stock and then not in stock, the
customer representative (a lady, who's name I cannot
recall)kept in regular contact with me and did all she could
to ensure our machine came ASAP, and it did! We were very
pleased.
Only two weeks later, we had a problem with the machine's
seal and it seemed that the manufacturer was claiming that
they were not responsible to fix the issue. Your
representative, Georgia Kia made an A+ effort to help us,
being understanding as well as offering a loan machine until
the problem was resolved. As it turned out the machine was
fixed, under warranty and seems okay for now but I felt that
my gratitude to Georgia needed to be mentioned to the
management and/or Directors of 'Appliances Online' . Georgia
made me feel like someone cared about what was
happening...that is a rare thing to experience these da Deborah, Point Cook, VIC
Driver took all the packaging and old fridge away without being asked to
Great service - ordered fridge and it was delivered two days later - driver took all the packaging and old fridge away without being asked to - would use website again and recommend it! Appliances Online customer,
Was easy, efficient and all delivered with friendly and outstanding service
Just a quick note to thank you for your wonderful service... Absolutely outstanding! Every dealing I had with you and your company was easy, efficient and all delivered with friendly and outstanding service. I can not commend you enough, or thank you enough for making this whole transaction such a pleasure. So thank you, and i would recommend you and your business to anyone. A most welcome surprise in an industry that is most often so unreliable. Well done John and thank you very much!! Lara,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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