The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
A completely hassle free transaction
Our washing machine died yesterday morning. We ordered a new one from you guys (cheaper than retail prices woo!) just before lunchtime. I was kept up to date with the progress of our order through SMS, and received a phone call this morning giving us a window for delivery as promised. Our brand new washing machine was delivered (for FREE) this morning BEFORE 10am. It was installed (for FREE) and our old washing machine removed (again for FREE). Thank you for a completely hassle free transaction and fantastic service. I can't see us shopping for appliances anywhere else in the future and I will be recommending Appliances Online to anyone who will listen! Sara, Footscray, VIC
The online order process is seamless
Just a quick note to commend you guys for great customer service. This is the second time I have purchased from Appliances Online. Your prices have been lower than local retail stores on both occasions, delivery free, and stock available (and if not sourced quickly). The online order process is seamless and most importantly your delivery drivers are always very accommodating.
Well done guys - keep up the good work!
Nick, Manning, WA
Prices were the cheapest, delivery free
I'm quick to complain when something is wrong, so when I receive first-class service, I think it's only fair to compliment. Your service was faultless. Your prices were the cheapest, delivery free, fitting free, you allowed me to choose the day of delivery, you advised exactly how I would be contacted re delivery. The driver contacted me exactly as you said he would, delivered on time, fitted the appliance, made sure I was satisfied, and left. Keep this standard of service up and I won't be shopping anywhere else for my appliances in future. Why would I? Thanks Karen, North Freemantle, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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