The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thank you for your wonderful customer service
To Whom it May Concern,
I am writing this short email to thank you for your wonderful customer service that I experienced after purchasing your product online. Not only were you the cheapest with the product I selected, your delivery time was punctual and your delivery men were outstanding in firstly ringing and then delivering the product on time and in a very courteous and polite manner.
People are very quick to criticise poor customer service but slow to acknowledge good service, maybe if the big stores adopted your standard they wouldn't have to worry about online businesses, please pass on our thanks to all concerned and we look forward to shopping with you again in the near future. Mark, Holland Park West, QLD
The service was great...& the price
I purchased a vacuun cleaner from the web site, never purchased from them before, the service was great & so was the vacuum & the price I will be buying from this site again when I need something. Thanks heaps Appliances Online you have won me Raelene, Tallong, NSW
Couldn’t recommend them highly enough
I am so thrilled with my new washing machine and freezer. Everybody from appliances on line from the people who took my order, the gentleman who rang to tell me of the delivery date (2 days later) to the driver and installer went above and beyond the call of duty. I have already recommended them to friends especially one who is finishing her kitchen and laundry renovation and needs new appliances. She also found them to be a great company.
I won’t bother doing the rounds again to all the department stores I will go direct to them.
Couldn’t recommend them highly enough. Carole, Galston, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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