The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
A quick thank you for your outstanding service
Just wanted to say a quick thank you for your outstanding service. I purchased a clothes dryer from your website yesterday afternoon, used the online customer service window to ask a few questions that were answered immediately. The lovely sales woman then personally called me, made the transaction very quick and smooth then assured me that my dryer would be delivered next day. Not to mention they price of the dryer could not be matched anywhere else, especially with free delivery.
Delivery guys were extremely polite, rang twice to confirm when theyd be here, took my old dyer away and set up new one. Everyone loves to make the effort to have a whinge when service is terrible, but I just wanted to say how impressed I was with yours. I would without hesitation use your services again. Thanks again. Elizabeth, Bonnyrigg Heights, NSW
Commend you for the efficiency of the delivery
HiJust a short note to commend you for the efficiency of the delivery.George and another guy (sorry didn't get his name) dropped off the dryer.They were terrific. Gave me plenty of notice, set up the dryer and were very pleasant.Well done. Malcolm, Toowong, QLD
Friendly and helpful
I bought a washing machine from you last week and I just wanted to comment on my experience. I phoned to ask some questions about delivery and was pleased to get through to a person quickly and
without having to make endless choices on the phone keys. All the customer service people that I spoke to were friendly and helpful. The delivery service was excellent. They managed to inform me of
the time they would arrive and managed to keep close to that time. The delivery person did the job efficiently and was not fazed by sorting out a problem with the tap. He tested the machine to ensure it was able to fill and empty and went through the basic use of the machine with me. All the paperwork was done efficiently. So thank you for a good experience and I would buy other products from you. Appliances Online customer, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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