The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
en fixed the problem in 2 days and had a new dishwasher delivered to us
Hi There, Just wanted to say thanks to Ben who gave us great customer service. We had massive problems with the supplier of our dishwasher which went on for a month.. Ben fixed the problem in 2 days and had a new dishwasher delivered to us. Please pass on our thanks. Mary,
The new washing machine is fantastic
I just had to write to thank you and to tell you the new washing machine is fantastic. I shall have no problem in recommending both the machine and yourselves to anyone. Lyn ,
Amazing customer service experience
I really wanted to thank Appliances Online for an amazing customer service experience. I purchased a fridge recently to replace our current one that ceased working. On the day of delivery I woke to find the old fridge working again. Upon calling Appliances Online to advise that I did not require the old fridge to be taken away when the new fridge was being delivered (assuming it was too late to cancel) I was pleasantly surprised to receive the option to cancel the order and get a full refund. Incredible service, pleasant staff and never left waiting on the phone. I will DEFINITELY use appliances online moving forward based on top customer service and low prices. I will also recommend to anyone purchasing new whitegoods. Thank you for a positive experience, really makes for a very nice change!!!
Julia, Waverly, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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