The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Great service can be hard to find these days
I purchased a smeg dishwasher at 6.35 am on Tuesday 1st October, and it arrived on my door step before 9am on the 2nd. Everything I wanted, old dishwasher taken away, in and out service with no dramas. I am so impressed with your service from start to finish I purchased online and rang your customer service centre and the person I spoke with was so happy to help with my enquiry and your delivery drivers were fantastic. I will not hesitate to recommend your service in the future. Great service can be hard to find these days and your company excels at it. Jayne Gavenlock, HAMILTON NORTH NSW
Delivery people are excellent
Please let your management team know that my appliance arrived yesterday and that the delivery people made such an excellent effort to contact me and inform me of delivery times. I think this is a great service and that the delivery people are excellent. Marilyn, Mackenzie, QLD
Free delivery -Free installation -Free removal
I heard about appliances online last year from my mother who purchased a washing machine she has been very happy with it… My washing machine broken down at the end of last week and I started looking for a new one. The machine I wanted I found $10 cheaper compared to appliances online from a department store BUT they wanted to charge $60 for delivery plus not install it or take the old one away. So I decided to go with appliances on line because they do it all -Free delivery -Free installation -Free removal of old appliance I was very happy with the delivery, they came when they said they would and there was no more to pay. I love my new machine. Thanks Belinda, South Yarra, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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