The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
You responded very quickly and followed through
Hi.I recently contacted you regarding the purchase of a coffee machine. You responded very quickly and followed through with the order just as quickly. I was really happy to get such great service and I am really happy with my coffee machine. Thanks again. Lana ,
Phone call confirmation night before delivery exactly on time.
Hi, Just received my coffee machine and dryer. Thrilled with both and cannot believe the service. Phone call confirmation night before delivery exactly on time. Tony really nice delivery guy and a follow up phone call to ensure I was happy. Well I am happy and very impressed with the excellent service. Even put in some extra coffee pods for me. Yea!!! Fantastic. Julie,
A price that is unbeatable
Not often am I so quick to write a glowing testimonial but felt for these guys it was totally warranted. Ordered yesterday at a price that is unbeatable (Nespresso coffee machine bought as a gift for Xmas) and it was delivered by 9am the next day. The driver even phoned to advise the time an hour before. Not just that but delivery is free!
If you have concerns about ordering online you shouldn't have with this company - the great thing is they are not just online - I phoned up and was able to speak to a person!!! Judith, Drummoyne, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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