The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The ease in which everything went was surprisingly superb
Yesterday I had a washing machine delivered to my house. The ease in which everything went was surprisingly superb. They called and advised a time when they would arrive, and arrived in that time frame..and the best part of all was being able to pay for it when it arrived...they even took away all the packaging and didn't leave me with it. Im really surprised at how quick, clean and easy the whole thing went.
Cheers to you online appliances..... Rachel Murphy, ABERFOYLE PARK SA
I am so impressed with the fantastic service
I would just like to thank and congratulate you all on such a great company/site and such excellent customer service.
My boss required a Fisher & Paykal Rangehood to replace and existing unit in a property he has rented out. I contacted our normal "big name department store" and was told a price that was approx $55 more
expensive that what your price was. I was then told by this supplier that due to no stock at Fisher & Paykel it would be 5-6 weeks for delivery.
I then rang Fisher & Paykel directly who advised stock should be in by the end of next week.
In the mean time, whilst on hold to various departments, I came across your website. Personally I prefer to shop online, however my boss
tends to be a bit cautious. I rang your customer service team and spoke with a very friendly and
helpful staff member by the name of Andrew. He confirmed stock was there. That was on the Friday and on Monday morning it arrived and he had this installed by Tuesday for his tenant.
I am so impr Rachel, Coburg, VIC
Will use Appliances Online again
Hi,
Thank you for the prompt delivery of my NEC Bar Fridge, I am very happy with my purchase and will use Appliances Online again in the future, cheers. Bruce,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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