The Appliances Online Net Promoter Score (NPS) is based on feedback from 62,855 people, collected between May 2018 to May 2019. Learn more about the Net Promoter Score (NPS).
You are now are shop of choice
Just a quick note to say thank you for having the best sales and
delivery staff. We have made several purchases and each time we have
never been disappointed.
The sales staff are always friendly and helpful. I have had to wait
many hours to get basic information when dealing with the likes of
******** etc but with your staff it is instant. Never a dumb
question goes unanswered to which I am very grateful. I am amazed at
how easy and quick I can order an item and receive it.
Delivery is always a concern as I have had items from *******
delivered on the back of ute which was driven by one of their sales
staff after they had finished work. I had paid $60.00 for this
disgusting treatment. Your deliver staff are always on time and so
polite and professional. It is a credit to you and them that they can
keep this level of perfection time and time again.
We have spent many thousands at ******* over the years but will
do so no more. You are now are shop of choice. Christian, Greenwith SA
Amazed...
Amazed...
Here is my comparison:
RETAIL STORE:
My visit to a well known retail shop. Rude staff (apparently I interrupted their chat), didn't know the product (seriously reading the brochure to me) and then out of stock and had "no idea" when they would
get it.
APPLIANCES ONLINE:
Easy to use website,
Great phone advice regarding which model to choose,
Ordered online and managed to pick the wrong delivery date,
Emailed and fixed immediately,
Delivery people called as promised and set a time... then arrived on time (never happens in Canberra),
Really polite, sorted everything amazingly fast.
Ok, so I must admit I was waiting (actually expecting) something to go wrong. How do you get this level of service and substantially cheaper..?
Must admit I am almost hoping for something to breakdown so I can see the repair service... Do you helicopter people in..? ;-)
PS If you can give the delivery guys a pat on the back, they really did a great job getting appliances in and out of a tiny laundry. Matthew, Chifley, ACT
Website offered the cheapest price
We just received our new Samsung washing machine. I just wanted to let you know how thrilled we are with your service. We only ordered it yesterday afternoon, and it was delivered today! We are astounded by the fantastic service we have received. Additionally, your website offered the cheapest price we could find for this product.
We will certainly be recommending your website to friends and family, and will always shop here for appliances in future.
Thanks again for the wonderful service, we could not be happier!
Ashlyn & Alex, Carlton North, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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