We bought this dishwasher just after Xmas as the old one started to fall apart. We researched for a few days before we deiced to go with this machine. The reviews we read was not great, people mostly complained about not having enough space for taller dishes. We have no issues filling the machine, do not have to pull up or down the basket on the top, although we do not have wine glasses, only normal bowls and water glasses. My favorite feature is the cutlery tray, if you fill up in order, it is so easy to put them away after the program finished. It is quite big, for us (5 people) takes about 3 days to fill it up and run the program. The programs can be delayed, which I really like as my kids constantly forgot to turn the old one on before they left for school. Now this has been solved, I turn on with delay before I go to work. It dries the dishes well enough (better than the old one), I can't compare with big names or expensive ones as I have never had one :) It cleans nicely, runs quiet. Installation takes about 2 seconds if you have the right connections. Some of the features is well hidden, but instruction manual is written for human beings, had no problem to learn these quickly.