The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Why can't everyone do that !
Would just like to say how pleased we are with the service offered by your
company. We would have no hesitation in recommending you to family and
friends. The communication has been first class and the phone call prior to
delivery is a great idea..why can't everyone do that???
We'll definitely use your company again.
Simon, Attadale, WA
It is a pleasure to get this degree of service
Peter, I am writing to pass on my appreciation as to the assistance I received with a recent order from Jay Coleing.
My initial order became unavailable and Jay ensured that a suitable alternative was found, in addition to this she chased up the location and made the necessary arrangements to get it delivered in time to enable it to be installed by our pre-booked electrician.
The fact that the above happened was appreciated, but the fact that Jay called on numerous occasions to keep me informed of the process and any issues was an unexpected and gave me confidence that everything that could be done was being carried out.
In a world where most companies feel that after sales support is an afterthought or not important, it is a pleasure to get this degree of service from Jay and Appliancesonline.com, it proves that customer service is still alive and kicking in some companies. Keep it up and I will have no hesitation to pass on this experience or recommend Appliancesonline.com.
I wou Brendan, Oaklands Park, SA
The most professional and prompt service
Just a short note to convey to you our sincere thanks for the most professional and prompt service offered by Appliances on Line to our son in Brisbane. This week, we bought on his behalf a dishwasher and, today – as a matter of urgency – a washing machine that was ordered, paid for, delivered and installed within the morning. The dishwasher was also delivered, on time by very courteous staff.
Once again, sincere thanks – no wonder you are blitzing the opposition.
Robyn and Denis, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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