The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Better service than I would get from a retail store
Thanks.
I must say that everything about my experience with Appliances on line has been great.
Monday 5pm order to be delivered the next day
Tuesday 8am delivery time confirmed 11-1
10:30 am change order before delivery, from 602mm Simpson to 565mm Fisher and Paykel – I should have measured before I ordered!
11am delivery truck shows up but no problem with leaving on the truck. They missed Dave’s call
Wednesday 9am New dryer delivered.
Much better service than I would get from a retail store, and at no time did anyone say “not my problem” Steve, Cremorne, NSW
Old fashioned service
I would like to compliment your company once again on its service.I sent
the email below and the next morning one of your gentlemen from Sydney
telephoned to arrange for another dryer to be delivered today and the original
machine to be sent back to the manufacturers as it was possibly faulty. True to form, the driver phoned early this morning and arrived on time
at 10am. As the driver wanted the box to cart the original machine, he quickly
unpacked the dryer and put original one in the box. My husband has had a stroke
and is not able to do these things, so I was extremely grateful that it was done
without being asked. Old fashioned service again. The drivers were very
pleasant young Indian men who were certainly good ambassadors for Appliance on
Line. It makes such a change nowadays to get a job done properly and for
people to turn up within a time frame.Many thanks and I will be
recommending your company to my friends and Val, Beaumaris, VIC
I will sing the praises of Appliances Online
Dear Appliance Online Team,
This time last week we went into our local H***** N***** store only to walk out disappointed. After arriving home I researched other major white good retailers and came across Appliances Online. I thought to myself, self I thought, the service cant be any worse I sent through an online enquiry in the first instance and the reply was prompt and positive!
I write to you today to say thank you!
From the first e-mail received by Dennis through to Will who took my order and explained everything in detail, and to Michael and his offsider who delivered the goods. I will sing the praises of Appliances Online and tell everyone of your professional and courteous manner. Thank you for everything and when we need new white goods we will shop online through Appliances Online.
Please keep up the great service!
Michael, Bundanoon, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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