The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Greatest customer service we have ever encountered in Australia
Appliance Online has so far the greatest customer service we have ever encountered in Australia. It's human, genuine and straight to the point in serving customers. Please keep on this as part of your business's greatness. We will be happy to deal with you guys again surely. Ilin,
Very happy with Appliances Online
I was very happy with Appliances Online. The product I purchased was very well priced. It arrived when they said it would. I was also able to pay cash on delivery, which I appreciated, as I don't like giving out my credit card details, even though I am sure it is safe to do so with this company. Janice, Scarborough, QLD
Thank you, thank you, thank you
Just had to send some feedback on your fantastic service. I did send a message with the delivery guys but wanted to send this as well. Last Friday morning our faithful fridge had died!!! but before 10am that morning I had found your website & a replacement fridge with the added bonus of removal of old fridge & 'cheap as chips' delivery charge. I can't believe how totally painless & professional this process was. Our fridge was delivered before 9am this morning & as we live in a semi rural area where it is sometimes VERY difficult to get service persons & deliveries to our location I have to say we are over the moon with such wonderful service. We will most definitely recommend you to anyone who will listen & wouldn't hesitate to purchase from you again int the future - get up the GREAT work! Thank you, thank you, thank you.
Gail, Vacy, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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