The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
On time and more than helpful
A big thank you for the great service we experienced this week in buying our new fridge which was delivered today. The purchase was very easy and the phone staff excellent. The delivery men today were outstanding and were on time and more than helpful. We will never buy another appliance from any store but your company. Thanks again Natasha, Clayfield, QLD
Delightful and funny
I just wanted to say thank you for a really good experience buying my new washing machine.
I had trouble ordering on line but once i spoke to someone it all happened so smoothly and quickly.
The guys who delivered the machine were delightful and funny.
I thought it was worth a note as in general customer service in Australia is so bad.
Thank you for all your help. Alison, Northcote, VIC
Everything went perfectly
Thank you for such great service. My first online purchase and everything went perfectly. The delivery man was friendly and efficient. Sue, Ashwood, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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